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Customers

Putting you behind the wheel

Purchasing a vehicle is a big decision, and we are happy to take part in your journey. We look forward to providing the support you need and helping you pave the road to a successful future. You can utilize our useful online tools and rely on our dedicated customer service team to help you manage your account.

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New Customer

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    Help understanding your statement

    For an overview of your monthly statement, please check out this informative guide.

  • MyAccount icon

    What is MyAccount?

    MyAccount is a secure online portal that gives you 24/7 access to your Exeter account.

  • account number icon

    Don’t have your account number yet?

    Your account number can be found on your Welcome Letter, Billing Statement, MyAccount or by contacting us at (800) 321-9637.

  • register your account icon

    Need to register your account?

    In order to register an account, you will need your account number OR the ­last four digits of your social security number, ZIP code, and date of birth.

  • make a payment icon

    How can you make a payment?

    By mail, phone, online with MyAccount, recurring ACH, MoneyGram®, Western Union®, or Paysafe:cash.

  • contact us icon

    Need to contact us?

    If you need to contact Exeter, you may call us at our main telephone number (toll free): (800) 321-9637.

  • hours of operation icon

    What are Exeter’s hours of operation?

    Our standard hours of operation are:
    Mon. - Fri. 8:00 AM - 7:00 PM,
    Sat. 8:00 AM - 5:00 PM (CT).

Financial literacy

  • Easy access

    Our Financial Improvement Training (FIT) is totally free for customers to use. There's no obligation, and everything is online for easy access anywhere, anytime.

  • Helpful resources

    The FIT core curriculum includes easy-to-follow videos, tools, and other resources covering everything from budgeting and increasing your earning potential to managing credit and financial planning.

  • Free credit monitoring

    Get six months of credit monitoring for FREE when you complete the FIT core curriculum.


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How can I make my payment?


Credit tips

Your payment history matters. That’s why we want to help you become a successful car owner. In a relatively short period of time, it’s possible to take a damaged credit history and turn it around. Your FICO® score is important, but banks and finance companies also look at other factors before extending credit to consumers -- like your payment history and account balances. Below are some steps you can take to help ensure your credit success.

Your simple interest loan explained


A simple interest loan is just that: simple. Interest is the cost of borrowing money to finance your loan. Interest accrues daily on the unpaid balance of your contract. With each payment, interest is paid down first, and the remaining amount of your payment is applied to the principal and any fees on your account. The more days between payments, the more interest you will pay. The less days between payments, the less interest you will pay. Missed payments and other factors such as due date changes and payment extensions can lead to more interest as interest accrues daily between payments. Making payments early and for more than the minimum amount due can lead to less interest and an early payoff.

Frequently Asked Questions

View all FAQs

Yes, to verify if your account is eligible, call (800) 321-9637.

Submit two forms of identification that support the name change (e.g. driver’s license; marriage certificate; part of the divorce decree) and mail or fax them to the attention of Customer Service. Be sure to include your account number.

Mailing address:
Exeter Finance
Attn: Customer Service
2250 W. John Carpenter Freeway
Irving, TX 75063

Fax number:
(214) 572-8199

Refinancing with Exeter Finance is not available at this time. If you’re having problems making your payments, we may be able to help. Call (800) 321-9637 for assistance.

If you recently applied for financing to purchase a car, the dealership may have presented your application to several finance companies, including Exeter Finance. We’re obligated to send you the letter you received as a follow up. If you want additional information, please follow the instructions in the letter. If the letter references another topic, call (800) 321-9637 for assistance.

We work hard to keep your personal and financial information safe. Together, we can prevent your information from getting into the wrong hands. If you believe that an unauthorized person has accessed your account, call us immediately at (800) 321-9637.

If you believe Exeter Finance LLC reported incorrect or incomplete information about your account to the credit bureau, you can submit a dispute using one of two methods:

1. Submit your dispute to any of the credit reporting agencies via their website Equifax: https://www.equifax.com Experian: https://www.experian.com Trans Union: https://dispute.transunion.com

2. Complete the Dispute letter form and send your dispute directly to Exeter Finance at either: 

Mail:
Exeter Finance LLC
P.O. Box 166097
Irving, TX 75016

Email:
[email protected]

In doing so, please identify the information and tell us why you believe it is incorrect or incomplete. If you have a copy of the credit report which shows the disputed information, please include a copy.


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Make a payment

MyAccount offers the easiest and most convenient way to pay online and monitor your statements. Click to log in or sign up.

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