Skip Tracer

This position is based in Irving, TX.

The Skip Tracer performs recovery efforts to minimize losses on accounts that are identified as a skip. This team member has significant contact with customers:

Job Duties

• Review and search for information that will lead to contact with accounts that are identified as a skip.
• Utilize all tools that will assist in the location of accounts that are identified as a skip.
• Review and monitor delinquent accounts daily
• Properly and accurately document all account activity
• Initiate contact with customers in an effort to satisfy any deficient balances
• Make recommendations to management of accounts needing additional attention
• Maintain losses at or below established guidelines for assigned job duties
• Perform other duties as assigned
• May assist in other related departments as required by business needs

Requirements

• 6 months office experience or equivalent education and training
• Previous automobile collections experience preferred
• Knowledge of state and federal regulatory compliances
• Demonstrate knowledge of approved collection policies and procedures
• Interpersonal skills prompting a team environment
• Excellent customer service skills
• Working knowledge of Microsoft Office Suite, including Excel and Word
• Excellent phone and negotiation skills

Working Conditions

• Normal office environment is focused on multi-tasking and problem solving in a fast paced environment involving customers, management and meeting deadlines
• Regular business hours:
• Eight hour shifts that cover business needs Monday – Friday (8:00 AM- 7:00 PM)
• Overtime, evening and weekends may be required
• Subject to change based on business goals and objectives

Front End Collector

This position is based in Irving, TX.

The Front End Collector performs recovery efforts to minimize losses on accounts that are identified as being delinquent. In addition, this team member may have responsibility for general customer service questions including daily interest accrual, pay dates and due date change requests. This team member has significant contact with customers:

Job Duties

• Review and monitor delinquent accounts daily.
• Properly and accurately document all account activity.
• Initiate contact with customers in an effort to satisfy any deficient balances.
• Make recommendations to management of accounts needing additional attention.
• Maintain losses at or below established guidelines for assigned job duties.
• Perform other duties as assigned
• May assist in other related departments as required by business needs

Requirements

• High School diploma or equivalent, college degree preferred
• 6 months office experience or equivalent education and training
• Previous automobile collections experience preferred
• Knowledge of state and federal regulatory compliances
• Demonstrate knowledge of approved collection policies and procedures
• Interpersonal skills prompting a team environment
• Excellent customer service skills
• Working knowledge of Microsoft Office Suite, including Excel and Word
• Excellent phone and negotiation skills

Working Conditions

• Normal office environment is focused on multi-tasking and problem solving in a fast paced environment involving customers, management and meeting deadlines
• Regular business hours:
• Eight hour shifts that cover business needs Monday – Friday (8:00 AM- 7:00 PM)
• Overtime, evening and weekends may be required
• Subject to change based on business goals and objectives

You’ll find a great work environment with comprehensive Medical PPO, Dental and Vision plans as well as Life/LTD/STD and a 401(k).
Competitive wages are offered.

Credit Review Servicing Analyst

This position is based in Irving, TX.

The Credit Review Servicing Analyst is responsible for developing quality control processes and monitoring the execution of Exeter’s servicing functions, including loan services and collections. This individual will proactively identify areas of risk exposure, recommend areas of operational improvement, monitor execution of policies and procedures, write operational policies and procedures and clearly communicate findings and recommendations to management.

Job Duties

• Develop audit processes for collections and servicing activities.
• Conduct regular reviews of servicing practices and correspondence, identifying areas of risk and providing actionable feedback for management.
• Review and develop collections and loan services policies and proced.
• Develop operational reports that highlight potential issues.
• Conduct regular quality control audits to identify areas of operational improvement and measure customer experience.
• Manage ad-hoc projects as directed, including external audit support.
• Clearly communicate findings and recommendations to management, making a compelling business case for change.
• Build effective working relationships with other departments in order to meet business goals and objectives.

Knowledge

• A thorough understanding of collections and loan services processes and practices
• Knowledge of all applicable legislation and consumer credit laws, such as FDCPA
• Ability to use appropriate analysis, judgment, and logic when solving issues, providing recommendations and making decisions
• Industry knowledge and critical thinking skills that can be applied to solve day-to-day problems

Skills

• Excellent written communication skills; able to clearly present issues to an executive audience and write operating procedures for front line employees
• Analytical skill set with the ability to develop and analyze operational metrics
• Sound judgment and discernment in gauging the severity of identified problems
• Self starter with the ability to proactively identify and report potential issues
• Proficient in High attention to detail; able to methodically review the execution of procedures and identify issues
• Microsoft Word and Excel. Database skills preferred
• Strong verbal and interpersonal communication skills
• Able to complete multiple tasks with minimal supervision and be self-motivated

Experience

• 2+ years of loss mitigation/collections experience and 2+ years of credit experience with a working knowledge of loan services
• Experience developing or managing collections processes in a supervisory or compliance/QC role
• Bachelors degree in related business field preferred or equivalent work experience

Working Conditions

• This position works in a normal office environment, but must be able to cope with the stress of project management and meeting deadlines

You’ll find a great work environment with comprehensive Medical PPO, Dental and Vision plans as well as Life/LTD/STD and a 401(k).
Competitive wages are offered.